Returns & Exchanges
At CLAE, we stand by the quality of our footwear and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We strive to make the process as seamless as possible to ensure you find your perfect fit and style.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the unworn footwear in its original shoe box and secure it inside a shipping carton to prevent damage during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing