Frequently Asked Questions
Everything you need to know about your CLAE experience.
What materials are used in CLAE footwear?
We prioritize high-quality, sustainable materials including premium leathers from certified tanneries, recycled polyesters, and organic cottons to ensure both comfort and durability.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that final sale items are not eligible for returns or exchanges.
How do I find my correct size?
Most CLAE styles run true to size. We recommend checking our detailed size guide located on each product page for specific measurements and international conversions.
Do you offer vegan options?
Yes, we have a dedicated collection of 100% vegan styles crafted from innovative synthetic and plant-based materials without any animal by-products.
How should I care for my sneakers?
We recommend using a soft damp cloth for light cleaning. For leather styles, use a specialized leather conditioner, and for suede, use a suede brush to maintain the texture.